FAQ

What types of RC parts do you specialize in?

We focus exclusively on high-performance replacement parts for Thunder Tiger and XTM Racing vehicles, catering to competitive racers and serious hobbyists who demand genuine components for peak RC performance.

Are your parts OEM (Original Equipment Manufacturer) or aftermarket?

All our parts are 100% genuine OEM components – exactly what you’d receive from the manufacturers themselves. We never compromise on quality for these precision machines.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account lets you track orders, save shipping preferences, and access faster checkout for those last-minute race preparations.

Can I modify or cancel my order after placement?

Due to our rapid 1-2 business day processing, changes must be requested immediately by emailing [email protected]. Include your order number in the subject line for fastest service.

What’s the difference between Standard and Free Shipping?

Our Standard Shipping ($12.95 via DHL/FedEx) delivers in 10-15 days – perfect for race deadlines. Free Shipping (EMS for orders over $50) takes 15-25 days, ideal for planned upgrades. Both include tracking.

Why don’t you ship to Asia?

Due to complex customs regulations and inconsistent delivery reliability in some Asian markets, we currently focus on serving North America, Europe, and Australia where we can guarantee our service standards.

How can I estimate delivery times to my location?

For time-sensitive orders, we recommend selecting Standard Shipping and placing orders early in the week to ensure processing before the weekend. Remote areas may add 3-5 days to estimates.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, encrypted transactions. Your payment security is our top priority.

Is my payment information safe with you?

Absolutely. We use PCI-compliant payment processing and never store full credit card details on our servers. PayPal transactions add an extra layer of buyer protection.

What’s your return policy?

We offer a 15-day return window from delivery date for unused parts in original packaging. Contact [email protected] to initiate returns – please include your order number and photos of the items.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong part shipped or defective item). We recommend using tracked shipping for returns.

How long do refunds take to process?

Once we receive and inspect returned items, refunds are processed within 3-5 business days. Credit card refunds may take 7-10 days to appear on your statement depending on your bank.

Can you help me identify the right part for my RC model?

Our RC-savvy team can assist! Email [email protected] with your vehicle model number, photos of damaged parts (if applicable), and any relevant details about your setup.

Do you provide installation guides or technical specifications?

While we don’t create installation content, we’re happy to direct you to official manufacturer resources for your specific Thunder Tiger or XTM Racing component.