Privacy Policy

Welcome to Model Motion Depot Store (“we”, “us”, or “our”) at xtmpartsshop.com. We specialize in premium Thunder Tiger and XTM Racing parts for competitive RC racing enthusiasts worldwide. Your privacy is as important to us as the precision of our high-performance RC components. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website.

1. Information We Collect

To provide our RC enthusiasts with seamless service, we collect:

• Personal Information: Name, email, shipping/billing address, phone number when you place an order or create an account
• Payment Information: Credit/debit card details (processed securely via tokenization), PayPal email (we never store full card numbers)
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Data: Emails, chat logs, or other correspondence with our RC-specialized support team
• Preference Data: Your saved payment methods, order history, and product interests for faster race preparations

2. How We Use Your Information

Like fine-tuning an RC engine, we use your data precisely to:

• Process and fulfill your orders for Thunder Tiger and XTM Racing parts with our 1-2 business day turnaround
• Provide PCI-compliant secure payment processing with real-time fraud screening
• Offer RC-specialized customer support (including troubleshooting declined payments common with international transactions)
• Improve our website performance and product selection for serious hobbyists
• Send order confirmations, shipping notifications, and service-related communications
• Conduct security assessments and fraud monitoring to protect your racing budget

3. Data Sharing and Disclosure

We treat your data like proprietary RC parts – with strict confidentiality:

• Service Providers: Share only necessary information with payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT security providers
• Legal Compliance: May disclose information if required by law or to protect our rights and safety
• Business Transfers: In case of merger or acquisition, customer data may be transferred but remains protected
• Never Sold: We don’t sell or rent your personal information to third parties for marketing purposes

4. Data Storage and Security

We apply the same precision to data security as we do to our OEM parts selection:

• Enterprise-grade encryption for all transactions and stored data
• Tokenization replaces sensitive payment data with secure tokens
• Regular quarterly security audits by independent experts
• No storage of full credit card details on our servers
• Data stored on secure servers with limited access
• 24/7 fraud monitoring systems

5. Your Rights

As an RC enthusiast, you have control over your data:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (transactional messages still sent)
• Restriction: Limit how we use your data in certain circumstances
• Portability: Request transfer of your data to another service

To exercise these rights, contact our support team at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies like a pit crew uses telemetry – to optimize performance:

• Essential Cookies: Required for secure checkout and account functions
• Performance Cookies: Help us improve site speed and functionality
• Analytics Cookies: Understand how racers navigate our site (Google Analytics)
• Preference Cookies: Remember your saved payment methods and settings

You can manage cookies through your browser settings, but disabling essential cookies may affect checkout functionality.

7. International Data Transfers

As we serve RC enthusiasts globally (excluding some Asian and remote regions), your data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our high-performance RC parts are intended for purchase by adults. We don’t knowingly collect information from children under 16. If we become aware of such collection, we’ll take steps to delete it.

9. Changes to This Policy

We may update this policy as our RC offerings evolve. Significant changes will be notified via email or website notice. Continued use after changes constitutes acceptance.