At Model Motion Depot Store, we take pride in delivering premium Thunder Tiger and XTM Racing parts to competitive RC racing enthusiasts worldwide. While we strive for perfection in every order, we understand that sometimes adjustments are needed – just like fine-tuning your RC vehicle. Below is our detailed returns and exchanges process designed with racers in mind.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unopened packaging
  • Undamaged and unused
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and quality control reasons, we cannot accept returns on:

  • Special order or custom-made parts
  • Items marked as “final sale”
  • Electronics with removed anti-tamper seals
  • Any product that shows signs of use or installation attempts

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:

Dear Model Motion Depot Support,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return/exchange:

1. [Product Name] – [Quantity] – [Reason for Return]

2. [Product Name] – [Quantity] – [Reason for Return]

Preferred resolution: [Refund / Exchange for (specific product if applicable)]

Thank you,

[Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 1-2 business days, our RC-specialized support team will:

  • Verify your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

3. Package and Ship Your Return

Securely package your items including all original packaging materials. Include a copy of your order confirmation or RMA form. Ship to:

Model Motion Depot Store
Returns Department – RMA #[Your RMA Number]
2086 Washburn Street
Baton Rouge, LA 70802
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

4. Processing Your Return

Once received, our team will inspect your return within 3-5 business days. You’ll receive email confirmation when:

  • Your refund is processed
  • Your exchange is being prepared for shipment
  • Or if there are any issues with your return

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days (processing times vary by bank)
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except in cases of our error. For exchanges, we’ll cover standard shipping costs for the replacement items.

Exchange Process

For exchanges, please specify your desired replacement item in your return request. We’ll ship your new parts as soon as we process your return, typically within 1-2 business days after approval.

International Returns

For our global customers (excluding some Asian and remote regions):

  • All return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be issued minus original shipping costs
  • Allow additional processing time for international returns

Need Help With Your Return?

Our pit crew is ready to assist! Contact us at [email protected] for any questions about returns, exchanges, or troubleshooting parts compatibility before returning.

Remember, just like in RC racing, we’re committed to helping you get back on track quickly and efficiently!