Welcome to Model Motion Depot Store! These Terms and Conditions govern your use of our website (xtmpartsshop.com) and all purchases of Thunder Tiger and XTM Racing parts. By accessing our site or making a purchase, you agree to these terms.

1. Our RC Community

Model Motion Depot Store serves competitive RC racing enthusiasts worldwide with premium Thunder Tiger and XTM Racing parts. We’re committed to keeping your RC vehicles performing at their peak.

2. Website Use

2.1 User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate account and payment information
  • Do not misuse our site for unauthorized commercial activities
  • Comply with all applicable laws and regulations

2.2 Intellectual Property

All content on our site (logos, product images, descriptions) is our property or licensed to us. You may not reproduce, modify, or distribute any content without our written permission.

3. Products & Services

3.1 Product Information

We specialize in authentic Thunder Tiger and XTM Racing replacement parts. While we strive for accuracy:

  • Product images may vary slightly from actual items
  • Technical specifications are provided by manufacturers
  • Some parts may require professional installation

3.2 Product Availability

Inventory updates in real-time, but occasionally parts may be backordered. We’ll notify you promptly if this affects your order.

3.3 Non-Returnable Items

For safety and quality control, we cannot accept returns on:

  • Special order or custom-made parts
  • Items marked “final sale”
  • Electronics with removed anti-tamper seals
  • Any product showing signs of use or installation attempts

4. Ordering Process

4.1 Placing Orders

When you place an order:

  • You receive an order confirmation email
  • We verify payment and stock availability
  • Orders process within 1-2 business days (excluding weekends/holidays)

4.2 Order Changes/Cancellations

Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll accommodate requests if the order hasn’t shipped.

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Payment Security

All transactions are encrypted using SSL technology. We never store complete credit card information on our servers.

5.3 Pricing & Currency

All prices are in USD. While we check accuracy, if we discover an error, we’ll contact you before processing the order.

6. Shipping Policy

6.1 Shipping Options

Option Carrier Delivery Time Cost Features
Standard Shipping DHL or FedEx 10-15 business days after shipping $12.95 USD Tracking included
Free Shipping EMS 15-25 business days after shipping Free for orders over $50 USD Basic tracking

6.2 Shipping Restrictions

We ship worldwide except to some Asian and remote regions. International customers are responsible for any customs fees or import taxes.

7. Returns & Exchanges

7.1 Return Eligibility

We accept returns within 15 days of delivery if items are:

  • In original, unopened packaging
  • Undamaged and unused
  • Accompanied by original receipt/confirmation

7.2 Return Process

  1. Email [email protected] with your order number and return reason
  2. Receive Return Authorization (RMA) within 1-2 business days
  3. Ship items to our Returns Department at:
    Model Motion Depot Store
    Returns Department – RMA #[Your RMA Number] 2086 Washburn Street
    Baton Rouge, LA 70802
    United States
  4. Allow 3-5 business days for inspection after we receive your return

7.3 Refund Details

  • Refunds process to original payment method within 5-10 business days (credit cards) or 3-5 days (PayPal)
  • Original shipping fees are non-refundable unless the return results from our error
  • For exchanges, we cover standard shipping for replacement items

8. Warranty & Liability

8.1 Product Warranty

Manufacturer warranties apply where available. Contact us for warranty claims and we’ll facilitate the process.

8.2 Limitation of Liability

Model Motion Depot Store isn’t liable for:

  • Incorrect installation or use of parts
  • Consequential damages from product use
  • Delays beyond our reasonable control (customs, natural disasters, etc.)
  • Typographical errors on the website

9. Privacy & Data Protection

We collect only necessary information to process your orders. See our separate Privacy Policy for details.

10. Dispute Resolution

Any disputes will first attempt resolution through good-faith negotiations. If unresolved, disputes shall be settled in courts of Baton Rouge, Louisiana.

11. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Our Pit Crew

For any questions about these Terms:

Model Motion Depot Store
Email: [email protected]
Address: 2086 Washburn Street, Baton Rouge, LA 70802, US
Website: www.xtmpartsshop.com

Thank you for choosing Model Motion Depot Store for your RC racing needs. We’re committed to keeping you on the track with premium parts and exceptional service!